| Step | Action | Timeframe |
|---|---|---|
| 1. Informal resolution | Raise the concern directly with the department chair | Within 10 business days of the issue |
| 2. Written grievance | If unresolved, submit a written grievance to the Office of Academic Affairs | Within 15 business days of step 1 |
| 3. Formal review | Academic Affairs reviews and issues a written decision | Within 20 business days of receipt |
| 4. Appeal | Appeal the decision to the President's Office | Within 10 business days of the decision |
When a student appeals a grade, the instructor of record is typically the first point of contact and must respond with the grading rationale (rubric, criteria applied) within 5 business days of the Registrar's request.