FACULTY HANDBOOK · ACADEMIC POLICY
Communication Standards
Approved channels for faculty–student communication and the response-time expectations that apply to each.
1Approved ChannelsDraft
| Channel | Use | Response Time |
|---|
| CampusOS messaging | Primary channel for all course-related communication | Within 24 business hours |
| University email | Formal/administrative communication | Within 48 business hours |
| Video conference (scheduled) | Office hours, advising, meetings | As scheduled |
| Personal phone / personal social media | Not an approved channel for student communication | N/A |
2Professional ToneDraft
- Keep all communication professional and on the record within CampusOS or university email — not personal channels.
- Copy the department chair on any communication involving a grade dispute or conduct concern.
- Do not share one student's grades, attendance, or records with another student.
FERPA reminderNever discuss a specific student's grades or records over a channel that is not verified to be that student (e.g., a shared family email).