TALKING POINT 8 OF 8

Orientation & Support Services

The mandatory orientation course before students can begin coursework, plus the annual survey on course, professor, and administrative effectiveness, gave a great, concrete picture of student support. Keep this ready to walk through.

Documented

Why This Matters

MSCHE Standard 4 (Support of the Student Experience) expects documented onboarding and support processes, including orientation and a feedback loop on effectiveness.

Portal Evidence Today

New Students — Admission & Onboarding — orientation is now stated as mandatory before coursework begins, with a direct cross-link to the annual effectiveness surveys
Admission & Acceptance SOP — orientation step updated with the same mandatory-before-coursework wording
Faculty Handbook — Professional Development — Student Course Surveys & Alumni Surveys, sourced from the official Handbook

Action Plan

#	Step	Owner	Status
1	Add a sentence to the New Students page: orientation completion is mandatory before coursework begins	Claude/iCyber	Done
2	Cross-link the Faculty Handbook's survey sections as the “annual effectiveness survey” evidence	Claude/iCyber	Done
3	Consider a short Student Support Services overview page tying orientation + advising + surveys together	TBD	Not Started

⚠ Owners and dates are placeholders: assign real owners and target dates as you review this plan — none have been set yet.

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Site-Visit Readiness — Action Plan · Talking Point 8 · Target: September 1 · Prepared by iCyber Enterprises LLC — Your Education Consultant.